Usually it happens when we try to install 32-bit msi on or 64-bit system or vice versa.
You can fix this issue by following below steps:
- Verify your operating system by navigating to: Control Panel >> System and Security >> System. (it is either 32-bit or 64-bit system as shown below)
- Now download the same version of msi (32-bit or 64-bit as found above) from https://account.leapwork.com/downloads and install it.
If the issue continues, please contact our Priority Support.