LEAPWORK Web password and LEAPWORK platform password are two different user credentials which are used for the specific purpose.
LEAPWORK Web credentials are the ones that are setup when a user sign up for LEAPWORK license. The screenshot below depicts the LEAPWORK Web credentials:
In case user forget the password, they can click on Forgot Password link as shown above. On click of the same, users are required to enter their registered email address on which they will get an email with a link to reset the new password.
LEAPWORK platform credentials are the one that users set in the LEAPWORK studio so as to manage the roles and privileges of different members of a team.
To carry out the User Management, users need to go to Settings--> User Management where they can add or edit different users as shown below:
Note: To get better insight of how to do User Management in LEAPWORK, Click Here
Suppose, a user who has been added in the LEAPWORK User Management has forgotten the password and is not able to login to LEAPWORK Studio as he is not able to access his user role.
In that case, other users who have been added in the User Management can Set new password for that user who has faced this issue by following the below steps:
1. Go to the User Management section in LEAPWORK settings as shown below
2. Click on the User for whom you want to reset the password. A window popup will open.
3. Click on Set new Password in the popup as shown below:
4. You will be navigated to a new popup where you can enter the new password for the user for whom you are resetting the password as shown below:
For any clarification, please contact our Priority Support.