In case of virtual desktop systems like VMware and Citrix, it has been observed that virtual desktop does not provide any offset information this results in abrupt mouse movement (mouse jumps) across the screen. Selecting "Position" mode in this situation will ensure that LEAPWORK captures correct position of element on screen thereby ensuring no abrupt mouse movement during capturing across the screen.
So, user should select "Position" mode when automation in Virtual Environment otherwise "Offset" mode will work perfectly in other conditions.
LEAPWORK provides two different options to capture the elements on web, "Offset" and "Position". By default LEAPWORK capture all elements using "Offset" method which gets mouse offset from screen when user moves the mouse over the screen to capture the elements.
Note: The other way to fix this issue in VMware is to "Optimize mouse for games" option in mouse settings. Select "Automatic" or "Always" mode (shown below).
For any clarification, please contact our Priority Support.