Error: "Could not access network location" while upgrading LEAPWORK version

Description:

You may receive error code 1606 or a message "Could not access network location" pointing to some non-existing location (refer below) while upgrading LEAPWORK version.

This issue may occur if there is an incorrect setting in one of the following registry sub keys: 

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

Resolution:

Important! This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. 

1. Take backup of all automation cases.
2. Completely uninstall old LEAPWORK version from control panel. 
3. Restart your system in case of Windows 7 or 2008.
4. Launch the windows registry:
   1. From the Start menu, type regedit.exe in the search box, and then press Enter. If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.
   2. Or alternatively, Click Start, Type Run (to open Run prompt) and enter regedit and click OK.
      

   Note - Before deleting a registry key, please ensure to take backup of the registry key as deleting a registry key could cause inconsistencies on the machine. 

5. Once the Registry Editor is open, take a backup of the registry from File - Export - Enter File Name - Save (Save as .reg). 
6. Locate and then click the following registry subkey:
   HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
7. In the right pane, verify that the values are the same as the values in the following table. If each value matches the table, go to step 11.
   For Windows XP and for Windows Server 2003

   Value name	Type	Value data
   AppData	REG_EXPAND_SZ	%USERPROFILE%\Application Data
   Cache	REG_EXPAND_SZ	%USERPROFILE%\Local Settings\Temporary Internet Files
   Cookies	REG_EXPAND_SZ	%USERPROFILE%\Cookies
   Desktop	REG_EXPAND_SZ	%USERPROFILE%\Desktop
   Favorites	REG_EXPAND_SZ	%USERPROFILE%\Favorites
   History	REG_EXPAND_SZ	%USERPROFILE%\Local Settings\History
   Local AppData	REG_EXPAND_SZ	%USERPROFILE%\Local Settings\Application Data
   Local Settings	REG_EXPAND_SZ	%USERPROFILE%\Local Settings
   My Pictures	REG_EXPAND_SZ	%USERPROFILE%\My Documents\My Pictures
   NetHood	REG_EXPAND_SZ	%USERPROFILE%\NetHood
   Personal	REG_EXPAND_SZ	%USERPROFILE%\My Documents
   PrintHood	REG_EXPAND_SZ	%USERPROFILE%\PrintHood
   Programs	REG_EXPAND_SZ	%USERPROFILE%\Start Menu\Programs
   Recent	REG_EXPAND_SZ	%USERPROFILE%\Recent
   SendTo	REG_EXPAND_SZ	%USERPROFILE%\SendTo
   Start Menu	REG_EXPAND_SZ	%USERPROFILE%\Start Menu
   Startup	REG_EXPAND_SZ	%USERPROFILE%\Start Menu\programs\Startup
   Templates	REG_EXPAND_SZ	%USERPROFILE%\Templates

   
   For Windows Vista, Windows 7 and Windows Server 2008

   Value name	Type	Value data
   {374DE290-123F-4565-9164-39C4925E467B}	REG_EXPAND_SZ	%USERPROFILE%\Downloads
   AppData	REG_EXPAND_SZ	%USERPROFILE%\AppData\Roaming
   Cache	REG_EXPAND_SZ	%USERPROFILE%\AppData\Local\Microsoft\Windows\Temporary Internet Files
   Cookies	REG_EXPAND_SZ	%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Cookies
   Desktop	REG_EXPAND_SZ	%USERPROFILE%\Desktop
   Favorites	REG_EXPAND_SZ	%USERPROFILE%\Favorites
   History	REG_EXPAND_SZ	%USERPROFILE%\AppData\Local\Microsoft\Windows\History
   LocalAppData	REG_EXPAND_SZ	%USERPROFILE%\AppData\Local
   My Pictures	REG_EXPAND_SZ	%USERPROFILE%\Pictures
   My Music	REG_EXPAND_SZ	%USERPROFILE%\Music
   My Video	REG_EXPAND_SZ	%USERPROFILE%\Videos
   NetHood	REG_EXPAND_SZ	%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Network Shortcuts
   Personal	REG_EXPAND_SZ	%USERPROFILE%\Documents
   PrintHood	REG_EXPAND_SZ	%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
   Programs	REG_EXPAND_SZ	%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
   Recent	REG_EXPAND_SZ	%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Recent
   SendTo	REG_EXPAND_SZ	%USERPROFILE%\AppData\Roaming\Microsoft\Windows\SendTo
   Start Menu	REG_EXPAND_SZ	%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu
   Startup	REG_EXPAND_SZ	%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
   Templates	REG_EXPAND_SZ	%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Templates

   
   For Windows 10

   Value name	Type	Value data
   {374DE290-123F-4565-9164-39C4925E467B}	REG_EXPAND_SZ	%USERPROFILE%\Downloads
   AppData	REG_EXPAND_SZ	%USERPROFILE%\AppData\Roaming
   Cache	REG_EXPAND_SZ	%USERPROFILE%\AppData\Local\Microsoft\Windows\INetCache
   Cookies	REG_EXPAND_SZ	%USERPROFILE%\AppData\Local\Microsoft\Windows\INetCookies
   Desktop	REG_EXPAND_SZ	%USERPROFILE%\Desktop
   Favorites	REG_EXPAND_SZ	%USERPROFILE%\Favorites
   History	REG_EXPAND_SZ	%USERPROFILE%\AppData\Local\Microsoft\Windows\History
   LocalAppData	REG_EXPAND_SZ	%USERPROFILE%\AppData\Local
   My Pictures	REG_EXPAND_SZ	%USERPROFILE%\Pictures
   My Music	REG_EXPAND_SZ	%USERPROFILE%\Music
   My Video	REG_EXPAND_SZ	%USERPROFILE%\Videos
   NetHood	REG_EXPAND_SZ	%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Network Shortcuts
   Personal	REG_EXPAND_SZ	%USERPROFILE%\Documents
   PrintHood	REG_EXPAND_SZ	%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
   Programs	REG_EXPAND_SZ	%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
   Recent	REG_EXPAND_SZ	%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Recent
   SendTo	REG_EXPAND_SZ	%USERPROFILE%\AppData\Roaming\Microsoft\Windows\SendTo
   Start Menu	REG_EXPAND_SZ	%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu
   Startup	REG_EXPAND_SZ	%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
   Templates	REG_EXPAND_SZ	%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Templates

8. If any Name, Type, or Value does not match the table in step 7, right-click the Value name, and then click
   Delete.
9. In the left pane, right-click User Shell Folders, point to New, click Expandable String Value, type the Name value that you want from the table in step 7, and then press ENTER.
10. Right-click the value that you created in step 5, click
    Modify, type the value in the Value data box for the Value name, and then click OK.
11. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
12. In the right pane, verify that the values are the same as the values in the following table. If each value matches the table, go to step 16.
    For Windows XP and for Windows Server 2003

    Value name	Type	Value data
    Common AppData	REG_EXPAND_SZ	%ALLUSERSPROFILE%\Application Data
    Common Desktop	REG_EXPAND_SZ	%ALLUSERSPROFILE%\Desktop
    Common Documents	REG_EXPAND_SZ	%ALLUSERSPROFILE%\Documents
    Common Favorites	REG_EXPAND_SZ	%ALLUSERSPROFILE%\Favorites
    Common Programs	REG_EXPAND_SZ	%ALLUSERSPROFILE%\Start Menu\Programs
    Common Start Menu	REG_EXPAND_SZ	%ALLUSERSPROFILE%\Start menu
    Common Startup	REG_EXPAND_SZ	%ALLUSERSPROFILE%\Start Menu\Programs\Startup
    Common templates	REG_EXPAND_SZ	%ALLUSERSPROFILE%\Templates

    
    For Windows Vista, Windows 7, Windows Server 2008 and Windows 10

    Value name	Type	Value data
    {3D644C9B-1FB8-4f30-9B45-F670235F79C0}	REG_EXPAND_SZ	%PUBLIC%\Downloads
    Common AppData	REG_EXPAND_SZ	%ProgramData%
    Common Desktop	REG_EXPAND_SZ	%PUBLIC%\Desktop
    Common Documents	REG_EXPAND_SZ	%PUBLIC%\Documents
    Common Programs	REG_EXPAND_SZ	%ProgramData%\Microsoft\Windows\Start Menu\Programs
    Common Start Menu	REG_EXPAND_SZ	%ProgramData%\Microsoft\Windows\Start Menu
    Common Startup	REG_EXPAND_SZ	%ProgramData%\Microsoft\Windows\Start Menu\Programs\Startup
    Common templates	REG_EXPAND_SZ	%ProgramData%\Microsoft\Windows\Templates
    CommonMusic	REG_EXPAND_SZ	%PUBLIC%\Music
    CommonPictures	REG_EXPAND_SZ	%PUBLIC%\Pictures
    CommonVideo	REG_EXPAND_SZ	%PUBLIC%\Videos

13. If any Name, Type, or Value does not match the table in step 8, right-click the Value name, and then click Delete.
14. In the left pane, right-click User Shell Folders, point to New, click Expandable String Value, type the Name value that you want from the table in step 8, and then press ENTER.
15. Right-click the value that you created in step 10, click
    Modify, type the value in the Value data box for the Value name, and then click OK.
16. Exit Registry Editor, and then restart the computer.

After restart user can proceed with the installation of LEAPWORK.

If this issue continues, please contact our Priority Support.